If you receive your item and it is faulty or damaged, then you can return it to us for repair, replacement or refund, so long as it is within 3 days. The buyer will have to send the item back to the maintenance point,the scooters will be assessed and appropriate action will be taken. Faulty items are very rare, however, if you do get an issue, we will help resolve it for you.
For faults after 30 days, please inform us of your issue and also attach images or a short video that demonstrates the problem. We will then liaise with the manufacturer and place you in touch with them in order to resolve your issue. The manufacturer provides a 12-month warranty.
